Privacy Policy

Last Updated: May 2026 • GDPR & UK DPA Compliant

At The Cooling Guy, we are committed to protecting and respecting your personal privacy. This policy outlines how we collect, store, process, and protect your personal information when you use our website and automated air conditioning quotation calculator. We only collect the bare minimum information necessary to calculate and deliver your precise quotation and lock in your price guarantee.

1. Information We Collect

  • Personal Information: When you request an air conditioning installation quote, we collect your first name, last name, email address, mobile phone number, and postcode.
  • System Specifications: We collect details about your property type, wall types, room sizes, floor levels, sunlight exposure levels, and AC hardware selections to calculate accurate price estimations.
  • Analytical & Advertising Data: With your consent, we and our advertising partners collect browser cookies, IP addresses, and standard device telemetry to measure ad performance and improve the website. See the Cookies & Tracking Technologies section below for details on the specific cookies used.

2. How We Use Your Details

  • Quote Delivery: We use your personal information to compile and email your customized installation price quotes.
  • Price Guarantees: We lock in your system pricing calculations for a period of 30 days based on your submitted contact details.
  • Discount Alerts: If you have provided marketing consent, we may contact you within 30 days of your submission if special installation discounts or rebates become available in your area.

3. Data Retention & Security

  • Encryption: All personal and technical data submitted through our quote forms is transmitted securely using standard Secure Socket Layer (SSL) encryption.
  • Storage: Your data is stored on highly secure servers protected by advanced firewall systems.
  • No Sales: We will never sell, lease, or distribute your personal details to third-party advertisers or data brokers under any circumstances.

4. Your Legal Rights (GDPR & UK DPA)

  • Right of Access: You have the right to request a complete copy of any personal information we hold about you.
  • Right of Erasure: You can request that we permanently delete your email, phone number, and quote records from our systems at any time.
  • Marketing Opt-Out: You have the right to withdraw your marketing or contact consent at any time by clicking the unsubscribe link in our emails.

5. Cookies & Tracking Technologies

  • Strictly Necessary Cookies: Our site sets a small number of essential cookies (e.g. session and security tokens) needed to operate the website. These do not require consent and cannot be switched off.
  • Meta (Facebook) Pixel: With your consent, we load the Meta Pixel, a tracking script provided by Meta Platforms, Inc. It sets cookies (e.g. _fbp, _fbc) on your device to help us measure the effectiveness of our advertising and understand how visitors reach our site. Meta acts as an independent data controller for the information it receives — see Meta's own privacy policy for how it processes this data.
  • Google Analytics: With your consent, we load Google Analytics, a web analytics service provided by Google LLC. It sets cookies (e.g. _ga) on your device to help us understand how visitors use our site. Google acts as an independent data controller for the information it receives — see Google's own privacy policy for how it processes this data.
  • Your Choice: The Meta Pixel and Google Analytics only load after you click "Accept" on our cookie banner. You can change your decision at any time using the "Cookie Settings" link in the footer, which lets you accept or reject these cookies again.

Have questions?

If you have any questions regarding your data privacy, right of erasure, or want to retrieve your records, please get in touch with our team directly.

Contact Privacy Officer